Tips for receiving your delivery

Dear customer,
Check the condition of your parcel on delivery!

Here are a few useful tips on how to safely receive your parcel.

1. Carefully check the condition of the outer packaging:
- whether the packaging is damaged, torn, dented, soaked or punctured;
- whether the tape/film securing the parcel has been broken or cut;

2. If you think everything is in order, sign the consignment note.
If you chose ''cash on delivery” payment, hand the courier the amount due.
Accept the parcel, but do not let the courier go just yet.

3. After receiving the parcel, open it in the presence of the courier and check that the delivery is complete and the products are not damaged. If the courier refuses, tell them that in the event of damage or a discrepancy with the order they will have to come back to draw up a damage report.
The courier company is obliged to draw up a damage report with the recipient.
4. If the outside of the parcel gives you cause for concern, draw up a damage report in the presence of the courier. Failure to record any irregularities in quantity or quality on receipt may have a negative effect on the outcome of the customer's claims for damage to or theft from the parcel in transit. Ask the courier for a damage report.
Remember to:
- fill in all fields of the damage report;
- keep a copy of the report for yourself;

5. If the parcel arouses your suspicion only after the courier has left, contact the courier company's Customer Service Office immediately to report the matter. The consultant will take your report, a report number will be assigned and a date will be set for the courier to visit and draw up the report.

6. Notify Us of any concerns regarding the condition of the packaging or the contents of the parcel
within 24 hours at the latest. To do so, send Us a message with attachments.
In the message, explain exactly what happened, and in the attachments send photos of the damaged packaging from every side
(in particular the damaged areas) and of the inside of the box together with the fillings (cardboard, polystyrene, film, etc.)